Concierge

Private Points Concierge.

A year-round advisory service for individuals and businesses who want premium travel managed properly. Done-for-you reward bookings, expert routing, and 24-hour booking support whenever it suits you.

Thomas Iffla · Founder1:1 Concierge

— A 1:1 Service

Premium travel, handled.

Departure Club Concierge is a premium annual membership designed to help Australians turn points into premium travel by finding reward seats and routing opportunities no one else can. Using a combination of expert strategy and AI powered search technology, we uncover premium cabin availability across multiple airlines, cities and dates that traditional reward searches miss.

Members receive personalised points strategy, done-for-you reward bookings, 24 hour booking request support whenever it suits them and full access to our AI reward seat finder. Everything is built around getting you the best possible flights with the least amount of effort.

Think of it as a private travel concierge focused on unlocking premium reward travel that most people never even knew existed.

01 / Membership

Three tiers. Built around how you fly.

From a single booking to fully managed annual travel. Every member receives the same hands-on service quality — the tiers differ on booking volume.

Single Trip Concierge

$350 one-time
per booking

A one-off concierge booking for a single trip. Ideal if you want to test the service or only need help with one premium booking.

1:1 reward booking service
Includes 1 return flight booking
Up to two seats per booking subject to availability

No subscription. Pay only when you need a booking handled for you.

Coming Soon

Personal Membership

$2,500 + GST
per year

For travellers who want clarity, strategy, and five expertly managed return reward bookings annually.

Up to 5 return reward bookings per year
Up to two seats per booking subject to availability
Personalised annual points strategy
Credit card & spend optimisation guidance
Priority route monitoring
Access to Departure Club AI
Private Departure Club community access

Designed for professionals and families who want premium travel without the time investment.

Coming Soon

Business Membership

$6,000 + GST
per year

For founders, executives, and high-frequency travellers.

Up to 10 return reward bookings per year
Up to four seats per booking subject to availability
Corporate and personal points strategy
Spend structuring consultation
Award availability monitoring
Priority booking requests
Full Departure Club AI access
Private community access

Built for leaders who treat travel as an asset, not an afterthought.

Coming Soon

02 / Reviews

Members fly further.

Real concierge members. Real bookings. Real seats secured.

Thomas booked us four business class seats Sydney to Tokyo on dates that didn't exist on Qantas the night before. Genuinely don't know how he did it.

I spent a year trying to find premium cabin seats to Europe on my own. Thomas found ten in two weeks. The strategy session alone was worth the membership.

As an executive who travels 30+ times a year, this has changed how I think about points. It pays for itself on the first long-haul booking.

Travel further. Stress less.

Concierge spots are limited each quarter so we can deliver the level of service our members expect. Register your interest and we'll be in touch as places open.

Coming Soon